Frequently asked questions
Where can I find my courses?
Click My Courses in the top right corner of the site.
Or go to My Profile > Dashboard to view your enrolled courses and on-demand videos.
Why can't I see a course I have enrolled in?
This could be because our system needs confirmation that you are the attendee for the course. If someone else paid on your behalf, they might receive all the logistical details instead of you.
Please check your email for instructions after enrolling and follow the steps to confirm your attendance.
Can I pause and resume my course later?
Yes, you can easily come in and out of a course. However, if you’ve started an exam as part of your course, please avoid exiting or pausing, as exams have time limits. Don't worry — you'll see a timer when you begin an exam, so you’ll know exactly when it starts.
How long can I access a course?
You’ll have access to your course as long as it remains available in our system. For most self-paced courses, access is 1 year, but some courses may have set availability dates. Please check the course details for any specific time limitations.
What’s the difference between self-paced online and live online courses?
Self-paced online courses allow you to get started immediately and work through the material at your own pace. There are no live sessions, so you can complete it whenever suits you.
Live online courses involve scheduled sessions with instructors. You’ll receive Zoom links to join these sessions and participate in real-time discussions and activities.
Where can I find Zoom links to my course?
Zoom links for live sessions are sent to your email after you register for the course. You can also find them under the My Courses tab.
Will I get a certificate after completing a course?
You’ll receive a completion certificate for self-paced online courses, available in your Dashboard. For formal accreditations (including courses with exams and CPD requirements), certificates can be found under your NZGBC Dashboard on the main NZGBC website.
Yes, we know — it’s a bit confusing, but we’re here to help!
Where can I see my CPD points?
CPD points are currently visible on the main NZGBC Dashboard. We’re working on streamlining this into one place, but for now, you can find them there. Soon, you’ll also be able to see exactly how many CPD points you’ve earned from each course and tool.